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Terms & Conditions

Terms & Conditions – DL Cleaning Services

Effective Date: 29/3/2000
Business Name: DL Cleaning Services
Email: dlcleaningservices1@outlook.com
Telephone: 07376564679 / 07931371382
Website: www.dlcleaningservices.co.uk

1. Introduction

These Terms & Conditions govern all services provided by DL Cleaning Services (“we”, “our”, or “us”). By booking or using our services, you (“the client”) agree to be bound by these terms.

2. Services Provided

We offer professional cleaning services including, but not limited to:

  • Residential cleaning

  • Commercial cleaning

  • Deep cleaning

  • Move in / move out cleaning

  • Exterior cleaning (including pressure washing and softwashing)

All services will be carried out as agreed at the time of booking.

3. Quotations & Pricing

  • All quotes are based on the information provided by the client

  • Prices may vary if the condition of the property differs from the original description

  • We reserve the right to amend quotes upon inspection

  • Additional services requested on-site may incur extra charges

4. Bookings & Cancellations

  • Bookings must be confirmed in advance

  • We require at least 24–48 hours’ notice for cancellations or rescheduling

  • Late cancellations may incur a cancellation fee

  • Missed appointments (no access provided) may be charged in full

5. Access to Property

  • The client must provide safe and suitable access to the property

  • If access is not available at the scheduled time, charges may apply

  • The client must ensure utilities (water/electricity) are available

6. Payment Terms

  • Payment is due upon completion unless otherwise agreed

  • Late payments may be subject to additional charges

7. Client Responsibilities

The client agrees to:

  • Provide accurate information about the property and required services

  • Remove or secure valuable and fragile items

  • Ensure a safe working environment

  • Inform us of any hazards or special requirements

8. Satisfaction Guarantee

We aim to deliver a high standard of service at all times. If you are not satisfied:

  • You must notify us within 24 hours of service completion

  • We will offer a re-clean where appropriate

  • Refunds are issued at our discretion

9. Damage & Liability

  • We take all reasonable care while delivering our services

  • Any damage must be reported within 24 hours

  • We are not liable for:

    • Pre-existing damage

    • Wear and tear

    • Items not secured or disclosed by the client

  • Liability is limited to the value of the service provided

10. Health & Safety

We reserve the right to refuse or stop work if:

  • The environment is deemed unsafe

  • There are hazardous conditions not disclosed

  • There is risk to our staff or equipment

11. Exterior Cleaning Disclaimer

For services such as pressure washing and softwashing:

  • Results may vary depending on surface condition and age

  • Some stains may be permanent

  • We are not responsible for pre-existing surface damage (e.g. loose render, cracked pointing)

12. Cancellations by Us

We reserve the right to cancel or reschedule services due to:

  • Weather conditions (for exterior cleaning)

  • Staff illness or emergencies

  • Circumstances beyond our control

In such cases, we will rearrange the service at a convenient time.

13. Complaints

If you have a complaint, please contact us directly:

Email: dlcleaningservices1@outlook.com
Phone: 07376564679 / 07931371382

We aim to resolve all issues promptly and professionally.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

15. Changes to Terms

DL Cleaning Services reserves the right to update these Terms & Conditions at any time. Updated versions will be posted on our website.

16. Acceptance of Terms

By booking our services, you confirm that you have read, understood, and agreed to these Terms & Conditions.

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